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Everything you need to know about the product and billing.
Placing an order is easy! Browse through our products, add items to your cart, and proceed to checkout. Enter your shipping details and payment information, review your order, and confirm it. You’ll receive an email confirmation shortly after.
Yes, you can cancel your order as long as it hasn’t been shipped yet. To cancel, contact our customer service team immediately via email or phone. Unfortunately, once the order has been shipped, cancellations are no longer possible.
After your order has been shipped, you’ll receive a tracking number via email. Use this number to monitor your package on the carrier’s website.
It’s possible in most cases, but you’ll have to be quick. If your order has not yet been dispatched, contact us to request a change to your delivery address or details.
There are a number of reasons why we may have to cancel or void an order. Refer to our Terms of sale regarding responsibility for unavailable items or cancelled orders.
We list a large range of stock, however, some product is ordered from the supplier on demand. From time to time suppliers will inform us that they are no longer able to supply an ordered item. Should this occur, you will be informed as soon as possible by email, and the item will be cancelled.
Orders will be voided if they contain only deleted items, and customers informed as soon as possible via email. A full refund will be made to the applicable payment source for any cancelled item(s) or order(s).
Include one in the original shipment box.
Use the cloud platform.
Integrate the returns tool on your website.
Let customers print their own.
Click on the “Sign Up” button at the top of our website, fill in your details (name, email, password), and you’re all set! Creating an account allows you to track orders, save your preferences, and access exclusive offers.
Click on the “Forgot Password?” link on the login page. Enter your registered email address, and we’ll send you a link to reset your password.
Log into your account and go to the “Account Settings” section. From there, you can update your personal information, shipping address, and payment details.
Yes, we offer a 14-day return policy in compliance with Australian Consumer Law. Items must be unused, in their original packaging, and accompanied by proof of purchase. Contact us to initiate the return process.
If your item arrives damaged or faulty, please contact our support team immediately with photos of the issue. Under Australian Consumer Law, you’re entitled to a replacement, repair, or refund for major faults.
Once we’ve received and inspected your returned item, we’ll process your refund within 5-10 business days. Refunds will be issued to your original payment method.
A receipt is required to obtain a refund as you need to prove the item was purchased with us. A digital receipt is a copy of the paper receipt and counts as proof of purchase.
If the return is due to a faulty or incorrect item, we will cover the return shipping costs. For change-of-mind returns, customers are responsible for the return shipping fees.
We currently offer standard delivery across Australia. Express delivery options may be available for an additional fee. Contact us if you require specific delivery arrangements.
Standard delivery typically takes 3-7 business days, while express delivery takes 1-3 business days. Delivery times may vary depending on your location.
If your order hasn’t been shipped yet, you can contact us to update your delivery address. Unfortunately, once the order has been shipped, changes are not possible.
To track your order, you can follow the Track order button in your order emails from us or head to our track order page and enter your order number and mobile number to see the progress of your order.
You can use our Postcode Checker. We’ll instantly be able to tell you if we deliver to your postcode.
Why don’t Shop deliver to me?
We’re always expanding our delivery area, and hope to be in your area soon! Please register with us, so we can email you as soon as we start delivering to your address.
Payment Options:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Mobile payments.
- Electronic bank transfers.
Unfortunately, we do not accept PayPal at the moment.
If your payment is declined:
- Double-check that all payment details (card number, expiration date, CVV, etc.) are correct.
- Ensure your account has sufficient funds.
- If the issue persists, contact your bank or try another payment method.
For further assistance, feel free to reach out to our customer service team.
All prices listed on our website are inclusive of GST (Goods and Services Tax), as required by Australian law. There are no hidden fees; however, additional charges may apply for:
- Express delivery services
- International orders (for customers outside Australia, duties and taxes may apply depending on your country’s regulations).
- For card payments, your account will be charged immediately upon completing the checkout process.
- For bank transfers, the payment must be received before we process your order.
Yes, a digital copy of your invoice will be sent to your email once your order is confirmed. If you need an additional copy, you can request it by contacting our support team.
Yes, we take your privacy seriously. We comply with the Privacy Act 1988 (Cth) and ensure that your personal information is protected. All transactions are encrypted for your safety.
We only share your information with third parties necessary for processing your order (e.g., delivery services). For more details, read our Privacy Policy.
As a consumer in Australia, you are entitled to guarantees on goods and services under the Australian Consumer Law (ACL). If a product is faulty, unsafe, or doesn’t meet its description, you are entitled to a repair, replacement, or refund.
Yes, all prices displayed on our website include the Goods and Services Tax (GST) where applicable.