Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or make a purchase. By using our website, you agree to the practices described in this Privacy Policy.

1. Information we collect

We collect the following types of personal information when you visit our website or make a purchase:

• Personal identification information: This includes your name, email address, phone number, shipping address, and payment details.

• Order information: Details about the products you order, including the date and time of the purchase, the items purchased, and the delivery address.

• Device and usage information: We may collect non-personal information such as your IP address, browser type, device information, and browsing activity on our website. This helps us improve the user experience and optimize the performance of our site.

2. How we use your information

We use your personal information for the following purposes:

• To process orders: Your data is necessary to complete and deliver your orders, process payments, and send you order-related notifications.

• To improve customer service: We use your contact information to respond to your inquiries and provide customer support.

• To personalize your experience: We may use your data to tailor our services to your preferences and improve the website’s functionality and user experience.

• For marketing: With your consent, we may use your email address to send promotional offers, newsletters, and other marketing communications. You can opt out of these communications at any time by following the unsubscribe instructions in each email or contacting us directly.

• Legal compliance: We may also use your information to comply with legal obligations, enforce our site policies, or protect our rights and safety.

3. How we protect your information

We implement a variety of security measures to ensure the safety of your personal data when you place an order or enter, submit, or access your personal information. These measures include:

• Encryption: Your personal information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers’ database.

• Restricted Access: Only authorized personnel who need the information to perform specific tasks (e.g., customer service, processing payments) have access to your personal information.

4. Sharing your information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that those parties agree to keep this information confidential.

We may also disclose your personal information if required to do so by law, to comply with legal obligations, or in response to valid requests by public authorities.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small files that are stored on your device and help us recognize your browser and capture certain information. This allows us to personalize content, track website usage, and analyze traffic patterns.

You can choose to disable cookies through your browser settings; however, this may affect your ability to use some features of our website.

For more information on how we use cookies, please refer to our Cookie Policy.

6. Third-Party links

Our website may contain links to third-party websites. These websites have their own privacy policies and we are not responsible for the content or practices of those sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

7. Your rights

You have the following rights regarding your personal data:

• Access and Correction: You can request access to the personal data we hold about you and ask for it to be corrected if inaccurate.

• Deletion: You have the right to request that we delete your personal information, subject to any legal requirements or valid business purposes for retaining it.

• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in the emails or by contacting us directly at support@centradehub.com.

8. Data retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Changes to this privacy policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of this policy will be updated accordingly. We encourage you to periodically review this page for any changes.

10. Contact us

If you have any questions about this Privacy Policy or the personal information we hold about you, please contact us:

• Address: 45 Queen St, West Melbourne VIC 3000
• Email: support@centradehub.com
• Phone: 04 7891 1200