Terms and Conditions

Welcome to Centradehub. By accessing this website and making a purchase, you agree to be bound by the following Terms & Conditions. Please read these terms carefully before completing any purchase.

1. Information

• Address: 45 Queen St, West Melbourne VIC 3000
• Email: support@centradehub.com
• Phone: 04 7891 1200

2. Products and Availability

We strive to ensure that all product information on our website is accurate and up-to-date. However, product availability may change due to demand and stock levels. If an item you have ordered is out of stock, we will inform you promptly and offer a refund or a similar product, depending on your preference.

Our product range includes:

• Video Games (for consoles and PC)
• PCs and Laptops (gaming and general use)
• Gaming Accessories (keyboards, mice, headsets, etc.)
• Other Electronics for technology enthusiasts.

3. Pricing and Payment

All product prices on our website are listed in Australian Dollars (AUD) and include GST (Goods and Services Tax). We accept payments via credit card (Visa, MasterCard, American Express) and bank transfer. Payment is due at the time of order.

4. Shipping and Delivery

• Order Processing Time: Orders are processed within 2 business days. Once shipped, delivery times vary based on the chosen shipping method.

• Standard Shipping: Standard shipping is free and typically takes between 7 to 10 business days.

• Express Shipping: Shipping costs for express are calculated at checkout based on your shipping address, with delivery in 3 to 5 business days.

Shipping costs will be clearly indicated at checkout. We currently do not offer international shipping. Delivery times are estimates and may vary due to external factors.

5. Return and Refund Policy

In accordance with Australian Consumer Law, you are entitled to a refund, replacement, or repair if the product is defective, not as described, or has a fault.

• Product Returns: If you wish to return a product, you must contact us within 14 days of receiving your order. Products must be returned in their original, unopened, and unused condition.

• Return Shipping Costs: If the product is defective or does not match the description, return shipping costs will be covered by us. For other reasons (such as a change of mind), the customer is responsible for return shipping costs.

6. Product Warranty

All of our products come with a 12-month warranty from the date of purchase, unless otherwise specified. If a product has a manufacturing fault, we will offer a repair, replacement, or refund in line with our warranty policy.

7. Liability and Limitation

We are committed to providing quality products, but our liability is limited to the use of the products as described on our website. We are not responsible for indirect damages or financial losses resulting from the use of our products.

8. Intellectual Property

All content on this website (texts, images, logos, videos, etc.) is protected by copyright and trademark laws. You may not use any of this content without prior written permission from us.

9. Amendments to the Terms

We reserve the right to amend these Terms & Conditions at any time without prior notice. Any amendments will take effect as soon as they are published on our website. We encourage you to regularly review this page for any updates.

10. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Australia. In the event of a dispute, we will strive to resolve the issue amicably. If we cannot reach an agreement, the dispute will be subject to the jurisdiction of the courts in Victoria.

11. Privacy Policy

We respect your privacy. The personal information collected during the purchase process is used solely for processing orders and enhancing your shopping experience. For more information, please refer to our Privacy Policy.