Billing

We want to ensure that our billing and invoicing process is clear, transparent, and complies with all applicable laws and regulations. This page outlines the billing terms and conditions for your purchases made on our website. By making a purchase with us, you agree to the following billing terms and conditions.

1. Billing information

To process your order, you must provide accurate and complete billing information. This includes:

• Full name: The name associated with the payment method.
• Billing address: The address linked to the payment method.
• Email address: To send you confirmation and receipts.
• Payment details: Credit/debit card information or bank transfer details.

You agree to ensure that the billing information you provide is current, complete, and accurate. If any of your billing details change (e.g., address, credit card information), you must update your information promptly in your account or at checkout.

2. Invoice generation

For every purchase made, an invoice will be automatically generated and sent to your provided email address once your order is processed and payment is confirmed.

• The invoice will include:
  • A unique invoice number
  • The date of the transaction
  • A breakdown of the items purchased, including product names, quantities, and prices
  • Shipping charges and any applicable taxes
  • Total amount due

You may also request a copy of your invoice by contacting our customer support team at support@centradehub.com.

3. Payment authorization

Before processing your order, we verify your payment information to ensure that sufficient funds are available. This is done by pre-authorizing the amount of your order on your credit/debit card.

• Authorization hold: A temporary authorization hold may be placed on your card until the transaction is completed and payment is processed.
• Payment confirmation: Once your payment is processed successfully, we will confirm your order and send you an order confirmation email.

If your payment is declined or there are issues with your payment method, we will notify you and request that you provide alternate payment details.

4. Payment methods

We accept the following payment methods:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover, JCB
• Bank Transfer: Direct bank transfer (payment must be confirmed before order processing)

All payments are processed securely via our payment gateway, using encryption and industry-standard security measures to protect your information.

5. Currency and taxes

• Currency: All transactions are processed in Australian Dollars (AUD). If you are using a payment method from outside Australia, your bank or payment provider may apply additional currency conversion fees.

• Taxes: All prices displayed on our website include applicable Goods and Services Tax (GST), which is required under Australian law for sales within Australia. If applicable, international customers may be responsible for customs duties or taxes in their respective countries.

6. Payment terms

• Total amount: The total amount for your order will include the cost of the products, any applicable taxes (such as GST), and shipping fees.

• Payment due: Full payment is required at the time of order. Your order will only be processed once payment has been received and confirmed.

• Payment confirmation: A confirmation email will be sent to you once your payment is successfully processed. This will serve as your receipt.

7. Order cancellation and billing adjustments

• Order cancellation: If you wish to cancel an order before it is processed, please contact us immediately. Once an order has been shipped, it cannot be canceled, but you can initiate a return once you receive the item (refer to our Return & Refund Policy).

• Billing errors: If you believe there is an error on your invoice (e.g., incorrect charges), please notify us within 7 days of receiving the invoice. We will investigate and, if applicable, adjust the charges accordingly.

8. Refunds

In the event of a refund (such as for a faulty item or an order cancellation), we will process the refund to the original payment method used at checkout. Please allow up to 7-10 business days for the refund to appear in your account.

Refunds will be issued for the full amount of the purchase, including taxes, excluding shipping fees (unless the return is due to an error on our part or a faulty item).

9. Payment security and fraud prevention

• Secure transactions: We use SSL encryption and other secure methods to protect your payment information during transactions.

• Fraud prevention: In order to prevent fraudulent transactions, we may request additional verification of your identity or payment details before processing certain orders. This may include verifying the billing address or requesting proof of identity for large orders.

10. Contact us

If you have any questions or concerns about billing, payments, or invoicing, please do not hesitate to contact us:

• Address: 45 Queen St, West Melbourne VIC 3000
• Email: support@centradehub.com
• Phone: 04 7891 1200